WAM
Dubai Electrical energy and Water Authority (DEWA) has rolled out agentic synthetic intelligence (agentic AI) throughout its virtual platforms, following directives from His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Top Minister and Ruler of Dubai, to make bigger AI use throughout executive services and products and operations.
The deployment covers its web site, good app, the Sensible Workplace worker app, dashboards and inside platforms, with an preliminary focal point on provider design, buyer virtual enjoy, high quality tracking and the Trying out Centre of Excellence.
The AI construction underscores DEWA’s place as one of the crucial first utilities globally to deploy agentic AI in a manufacturing surroundings, described as a strategic step and demanding milestone in redefining executive services and products within the AI technology, transferring from conventional virtual interplay fashions.
The purpose is to toughen potency, boost up provider supply and strengthen the standard of virtual reports for purchasers and stakeholders.
DEWA are making plans to proceed to make bigger those applied sciences in step with the absolute best requirements of governance, safety and privateness, supporting the targets of the UAE Technique for Synthetic Intelligence 2031 and UAE Centennial 2071.
DEWA introduced its AI-powered digital assistant Rammas in 2017, the primary application globally, and the primary executive entity within the UAE, to undertake generative AI for direct buyer interplay and inquiry solution.
Since its release in 2017 till mid-June 2026, Rammas has treated greater than 13 million inquiries throughout DEWA’s communique channels.
